Assessing the Rate and Factors Affecting of Citizens' Trust in Urban Management (Case Study: Zone 1,Shiraz City)

Trust-based management is a modern statement of ancient thought that is well known and well-known in today's relationships, and its mechanisms can be effective in achieving individual and organizational effectiveness. The purpose of this study is to measure the factors affecting of citizen trust in urban management (case study: Shiraz city). The present research is applied in terms of purpose and descriptive - analytic method using the questionnaire tool. The statistical population of the study was citizens of Shiraz city. The sample size was calculated using Cochran's formula of 384 people. Validity of the questionnaire questions was verified by professors and experts in the field of geography and urban planning, its reliability was calculated by Cronbach's alpha of 0.93. SPSS software was used to analyze the data of the questionnaire. The results of Kolmogorov-Smirnov test showed abnormal data. Therefore, non-parametric Chi-Square and Kruskal-Wallis tests were used to answer the research questions. The results of the Chi-square test showed that citizens of Shiraz district have a lower level of confidence in urban management. Also, the trusted characteristics (municipalities and city councils) have the greatest impact on the level of citizen's trust and the characteristics of the trustworthy (citizens) and characteristics Environmental constraints have had a lesser impact on the level of citizen confidence in urban management. Also, Kruskal Wallis test showed that all the variables studied in the research with sig = 0.000 and error less than 0.05 had a significant effect on the level of citizen trust in urban management.